Studio & Operations Manager

Maison Pause

Maison Pause | Old Montreal

Maison Pause is a boutique Pilates and wellness studio offering reformer Pilates, mat classes, recovery experiences, and a premium client experience in the heart of Old Montreal.

As our studio continues to grow, we are looking for a full-time Studio & Operations Manager to become the right hand of the founder and help oversee the daily operations of the business.

Responsibilities

Manage the day-to-day operations of the studio
Coordinate instructor schedules and replacements when needed
Work at the front desk several shifts per week
Deliver an exceptional client experience
Manage client communications and follow-ups
Implement retention and membership conversion initiatives
Oversee Mindbody operations, reporting, automations, and client management
Manage studio inventory and place supply orders
Coordinate retail inventory and merchandising
Assist with events, partnerships, and special projects
Ensure the studio is running smoothly and efficiently at all times
Identify operational improvements and proactively solve problems

Qualifications

Experience managing a fitness, Pilates, yoga, wellness, or boutique studio
Experience with Mindbody is strongly preferred
Strong organizational and administrative skills
Excellent customer service and communication skills
Ability to work independently and take initiative
Comfortable managing multiple priorities simultaneously
Bilingual (French and English)

Who You Are

You are organized, reliable, proactive, and solution-oriented. You enjoy creating exceptional client experiences and take pride in keeping operations running smoothly. You are comfortable taking ownership and helping a growing business reach the next level.

Position Details

Full-time
5 days per week
Primarily on-site in Old Montreal
Competitive salary based on experience
To apply, please send your resume '***email_hidden***' and a short introduction explaining why you'd be a great fit for Maison Pause.