General Counsel

CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.

Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.

Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com.

About the Opportunity

The General Counsel will serve as CarltonOne’s trusted advisor to the Executive Leadership Team and Board of Directors. This role is responsible for overseeing all legal, compliance, corporate governance, and risk management matters across the organization’s global operations.

You will combine strategic legal leadership with hands-on execution, supporting day-to-day commercial activities while guiding the company through growth initiatives, regulatory complexity, and potential mergers, acquisitions, or structural changes.

This role is ideal for a commercially minded legal leader who can balance risk management with business enablement, operate confidently at the board level, and scale legal practices to support a fast-growing global technology platform.

Responsibilities

Executive & Strategic Legal Leadership

• Serve as the primary legal advisor to the CEO, executive leadership team, and Board of Directors
• Provide accurate, practical legal guidance on all matters affecting the business, including corporate strategy, risk exposure, and regulatory compliance
• Participate in executive level decision-making related to company direction, growth initiatives, policy changes, and corporate transactions
• Support mergers, acquisitions, partnerships, and corporate restructurings, including due diligence and transaction execution

Corporate Governance & Board Support

• Assist with Board of Director preparations, materials, and governance practices
• Attend Board and committee meetings as required and provide legal counsel on governance matters
• Ensure compliance with corporate governance standards and investor requirements
• Maintain corporate records, resolutions, and statutory filings

Commercial, Contracting & Transactions

• Draft, review, and negotiate vendor agreements, client contracts, licensing agreements, and commercial partnerships across all CarltonOne products and services
• Lead negotiations with outside parties, customers, vendors, and strategic partners
• Establish contract standards, templates, and approval frameworks to support scalable growth
• Oversee the legal contract lifecycle and ensure effective contract management

Compliance, Risk & Policy Management

• Lead company wide compliance and risk management initiatives
• Ensure CarltonOne’s operations comply with applicable laws, regulations, and industry standards across multiple jurisdictions
• Create, draft, and maintain internal business policies that support strong governance and operational clarity
• Partner with internal stakeholders to identify, assess, and mitigate legal and regulatory risks

Legal Operations & Process Improvement

• Lead and manage internal legal team and external legal vendors or contractors
• Lead the definition, oversight, and implementation of legal projects and initiatives
• Establish legal processes and systems to improve contract review, tracking, and document management
• Maintain an accurate, organized record of all company legal documents
• Manage and optimize relationships with external legal counsel and advisors

Litigation & Regulatory Matters

• Advise the company on litigation strategy and dispute resolution, working closely with outside counsel as required
• Represent or advocate on CarltonOne’s behalf in legal proceedings where appropriate
• Communicate with regulators, external counsel, clients, and government entities as needed
• Ensure timely and effective response to regulatory inquiries or legal actions

Qualifications

• 8-10 years of progressive legal experience, including senior level responsibility
• Experience in a technology, SaaS, or global services environment strongly preferred
• Experience working in both law firm and in-house legal environments
• Demonstrated experience advising executive leadership teams and Boards of Directors
• Background supporting commercial contracts, regulatory compliance, and corporate governance
• Strong experience with cross border matters, particularly involving the United States
• Sound commercial judgment with a business first mindset
• Proven ability to navigate complex, multi jurisdictional legal environments
• Excellent drafting, negotiation, and communication skills
• Demonstrated ability to manage external counsel and legal vendors effectively
• Confidence operating at the executive and board levels

Nice to Have

• Experience supporting mergers and acquisitions
• Familiarity with privacy, data protection, and technology related regulations
• Experience building and scaling legal functions or legal operations
• International legal experience
• Multilingual capabilities

Additional Perks

Here are some additional perks that we provide:

• Competitive salary and benefits package.
• Health, dental, and vision coverage.
• 4 weeks’ vacation plus personal days.
• Access to our employee benefits portal for exclusive discounts.
• Monthly company-wide events, celebrations, and team activities.
• Bravo reward points program for recognition and appreciation.
• Convenient office location close to public transit.

How to Apply

If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

AI Disclosure: Artificial Intelligence (AI) may be used in the hiring process for this role.