Customer Service Representative

Pacific Northern Gas Ltd. (PNG), a subsidiary of TriSummit Utilities Inc., owns and operates natural gas processing, transmission and distribution systems in British Columbia’s lower Peace, west central, and north coast regions. PNG’s western transmission system extends from the Enbridge gas transmission system north of Prince George and along the Highway 16 corridor to Terrace and then onto the port communities of Kitimat and Prince Rupert, providing gas transportation and service to twelve communities and a number of industrial facilities. In the Province’s northeast, Pacific Northern Gas (N.E.) Ltd., a subsidiary of PNG, provides gas processing, transmission and distribution service in the Dawson Creek, Fort St. John and Tumbler Ridge areas.

PNG’s Customer Care department has an opening for a Customer Service Representative in Terrace, BC. This temporary position starts immediately for up to approximately 3-6 months.

Duties & Responsibilities

• Answer phones and respond to customer inquiries, complaints and emergency calls.
• Receive, dispatch and distribute mail, parcels, courier packages and faxes.
• Maintain information on employee availability and monitor base station radio. Dispatch personnel as required.
• Collect and process information in order to final, transfer or establish a new or existing service or customer.
• Process service line and miscellaneous invoices reconcile accounts and maintain records.
• Process and data enter payments and prepare daily bank deposit.
• Process payment reversals, misapplied payments, and inactive account credit balances.
• Prepare accounts for collections, process funds received and maintain records of delinquent accounts.
• Review and follow up on active delinquent accounts for notice of disconnection.
• Create process and close service orders as required.
• Identify, investigate and correct billing errors and rejected transactions.
• Investigate meter exceptions and process adjustments and scheduled upload and download of meter reading files.
• Maintain meter reading management system and provide support to field staff.
• Assist with systems upgrading and verification and process improvements as required.
• Assist in problem identification, resolution and database maintenance.
• Create or assist in the development of reports and run as required.
• Data enter and assist with tracking manually billed customer invoices.
• Maintain departmental filing systems.
• Provide backup for Meter Records and assist other employees as required.
• Order and maintain Office inventory.
• Perform other general office functions as assigned.

Qualifications

• Grade 12 education.
• Proficient in the use of MS Word and Outlook and must function at a minimum of an intermediate level of Excel. Advanced knowledge of Excel is considered an asset.
• Basic knowledge of accounting fundamentals.
• Minimum typing speed of 40 wpm and the ability to use standard office equipment.
• A proven ability to deal effectively with customers.
• Good verbal and written communication skills.

This position is within our bargaining unit (IBEW). Hourly pay - starting wage: $36.94

Pacific Northern Gas and TSU strives to cultivate a workplace in which everyone feels welcomed and encouraged to bring their whole selves to work. Everyone wants to work where they feel a sense of belonging, where they are valued for their differences and are encouraged to participate and contribute openly. We recognize the importance of both inclusion and diversity, and we are committed to advance our culture to ensure diversity of thought.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. If you are a candidate with a disability and need an accommodation to complete the application process, please email us at [email protected]. Include your full name, the best way to reach you, and the accommodation needed to assist you with the application process.

We thank all applicants for their interest in our organization, but only those candidates selected for interviews will be contacted.