Compliance Analyst

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

In support of LAO’s strategic goal of organization excellence, ACU conducts random audits of LAO payments and risk-based targeted audits to ensure lawyer compliance with rules and regulation. This function supports entity risk management by assessing legitimacy of billing and identifying errors and potential trends in non-compliance. ACU functions also ensures the appropriate use of public funds.

The ACU collaborates with internal departments to enhance system improvements and implement preventative controls aimed at reducing non-compliance, while educating lawyers on proper billing procedures.

This position plays a key role in supporting the department by conducting random, targeted and billing patter audits to assess lawyer compliance with the Tariff and Billing Book, Legal Aid Services Act, and Better Billing Bulletins. Reporting to the Manager, within an environment of rapid change, this position focuses identifying potential overpayments generated by non-compliance with LAO billing rules.

Home Location: Provincial Office - Toronto

Secondary/Other Location(s): Not applicable

Reporting to: Manager, Audit & Compliance Unit

Key accountabilities

• Perform a high degree of independent work, while actively collaborating with team members to ensure consistency, knowledge sharing, and alignment on audit practices.
• Apply and interpret complex billing rules, ensuring compliance with requirements that vary based on effective dates, policy updates, and time-specific provisions.
• Manage a high volume of concurrent audits, prioritizing workload effectively and efficiently through strong time management and organizational skills
• Prepare clear, professional communications to lawyers that address the keys billing issues of the audit findings, setting out facts cogently, objectively and accurately in appropriate detail, and including a well-reasoned analysis and objective assessment of accounts
• Provide guidance, references and education to lawyers on proper billing practices and compliance expectations
• Identify and communicate emerging billing risks and trends to management
• Collaberate effectively with internal teams to support compliance initiatives and continuous improvement
• Provides advice and input on key data requirements and decision points in all audit processes
• Identify opportunities and make recommendations for improvements to portal functionality and work procedures to decrease risk and increase efficiency.

Required Skills & Experience

• Attention to detail and accuracy
• Effective communication and stakeholder engagement
• Demonstrate exceptional time management skills to effectively manage a high volume of concurrent audits while meeting strict deadlines.
• Experience with comparing policies, procedures and regulations to ensure compliance with processes
• Experience with Excel and the PeopleSoft
• University degree or equivalent training in regulatory compliance or auditing.
• Minimum of 2-3 years of experience in related fields such as regulatory or compliance audits.

To apply submit a covering letter & résumé.

Only those candidates selected for an interview will be notified.

Final candidates for this position will be required to undergo a criminal record check.

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn.

As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position.

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Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email:***email_hidden***.

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.