Accounts Adjuster

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

The role of the PCMO Payment Adjuster is to ensure accounts are appropriately paid according to budgets set pursuant to LASA, Regulations, and the LAO Tariff and Billing Handbook and Disbursement Handbook in a timely fashion as per departmental policies.

Home Location: Provincial Office

Secondary Location: n/a

Reports to: Manager Operations, Provincial Case Management Office (PCMO)

Key accountabilities

• Review and payment of Big Case Management (BCM), Protocol (MAG & DOJ) accounts
• Corresponding with Case Managers where discrepancies on budgeted accounts are discovered
• Process discretion and disbursement requests on PCU and non-budgeted matters as required within established guidelines
• Prepare discretion and disbursement requests beyond predetermined threshold or complexity and refer to case managers
• Respond to internal and external correspondence relating to accounts and billing issues
• Update purchase orders as required to facilitate payment of accounts and disbursements
• Maintain accurate records of settled accounts within PeopleSoft
• Assist with resolution of lawyers’ concerns regarding billing and settlement of accounts
• Determination and recovery of overpayments from lawyers
• Assist with updating/creation of Job Aids and Departmental manuals
• Support troubleshooting efforts and proactively identify opportunities to optimize and enhance reporting accuracy, efficiency, and insights
• Other duties as assigned

Required Skills & Experience

• Completion of a business/accounting program and/or an equivalent combination of education and experience acquired through past work experience
• Knowledge of LAO Tariff and Billing Handbook and the Disbursement Handbook
• Knowledge of LAO office and administrative procedures complemented by background knowledge of the Legal Aid Services Act and regulations as it relates to the tariff
• Knowledge of court and tribunal processes acquired through experience or learning (e.g. law clerk, certified paralegal, Legal Aid Worker)
• Customer service/interpersonal skills to effectively and efficiently respond to queries from lawyers
• Understanding of LAO's account payment processes
• Basic mathematical skills involving simple equations such as calculating ratios or percentages
• Decision-making skills to deal with variations from established Legal Aid tariff guidelines
• Time management skills and attention to detail (careful review of accounts)
• Computer skills necessary to use software applications (Microsoft Office, Excel, PeopleSoft) for word processing, setting up and formatting reports, and analyzing data using spreadsheets

What do we offer?

At Legal Aid Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being.

We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage.

Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation days, illness days, discretionary days and statutory holidays.

Employees are eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU Pension Plan Trust Fund (OPTrust).

How to apply?

Submit a résumé and cover letter.

Please clearly set out in your cover letter why you are interested in the Legal Aid Worker position, and highlight relevant experience, skills, and training that make you an ideal candidate.

Only those candidates selected for an interview will be notified.

Final candidates for this position will be required to undergo a criminal record check.

This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

Note: If a permanent employee, currently represented by OPSEU, is the successful candidate for this opportunity, they will return to their home position at the conclusion of this assignment, if the position continues to exist.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn.

As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to a position with LAO?

You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support:***email_hidden***.

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.