IT Support Technician

Kintera- (DWB/CRGL) is a newly merged consulting firm specializing in environmental, engineering, forestry and GIS services and solutions. With a close-knit team, a diverse client base, and a strong reputation for quality and service, the company operates offices throughout all of British Columbia.

We are seeking a motivated and dependable IT Support Technician to join our team in our North Vancouver office. The successful candidate will provide Level 1 and Level 2 IT support under the direct supervision of the IT Manager. This role involves hands-on technical support, troubleshooting, and maintenance of IT systems to ensure smooth business operations.

DUTIES

The immediate responsibilities of an IT Support Technician will include, but are not limited to:

• Providing end-user support for laptops, desktops, tablets, and associated peripherals
• Delivering break-fix support for hardware and software issues
• Supporting Windows operating systems, Microsoft Office Suite, base load software, and other business applications
• Deploying and configuring new laptops, desktops, and tablets, including inventory management
• Supporting imaging devices such as printers, scanners, copier, fax machines and multifunction devices
• Configuring Windows Active Directory and Microsoft 365 tenant services
• Troubleshooting technical and software issues and implementing effective solutions
• Installing, configuring, and upgrading IT equipment and software
• Monitoring and maintaining network infrastructure, including switches, routers, firewalls, and wireless access points
• Implementing cybersecurity measures to protect organizational data and systems from threats
• Performing routine maintenance, system updates, and data backups to ensure business continuity
• Communicating effectively with end-users to resolve technical issues in a timely manner
• Documenting technical issues, resolutions, and procedures in the ticketing system and knowledge base
• Collaborating with team members to ensure seamless IT service and support delivery
• Assisting in planning and executing IT projects for end users such as system migrations and hardware rollouts.

QUALIFICATIONS

• Diploma or post-secondary education in Computer Science, Information Technology, or related field
• IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are an asset
• 3–5 years of experience in a similar IT support role
• Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365
• Experience troubleshooting hardware, software, and networking issues
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN)
• Understanding of cybersecurity best practices
• Excellent communication and customer service skills
• Strong problem-solving ability and attention to detail
• Ability to work independently and within a team environment
• Strong organizational and time management skills
• Flexibility to work after hours or weekends as required
• Valid class 5 driver’s license and reliable transportation for on-site support

EXTRAS

• Tailored career growth opportunities within a team environment that recognizes talent and initiative
• A competitive wage, a comprehensive benefits package along with a bonus program
• A diverse range of work with a multitude of clients and sectors
• A fun, professional and safety-first work environment
• Flexible work arrangements ensuring work-life balance

BENEFITS

A comprehensive benefits package, including extended health, bonus program, RRSP matching, and more.

ABOUT THE COMPANY

CHARTWELL RESOURCE GROUP LTD.

210 – 275 Fell Avenue

North Vancouver British Columbia V7P 3R5 CA

Chartwell Resource Group Ltd., united in 2021, is the natural collaboration of Hedberg and Associates, established in 2004, and Chartwell Consultants, established in 2000.

Together our group provides natural resource management consulting services to a wide range of clients in government, industry and First Nations. We have grown from a small group of operational foresters into a multi-disciplinary team offering a broad spectrum of natural resource management consulting services from four offices in British Columbia.

The interdisciplinary services offered by our team combine experience in forest management, resource and land management, road and bridge engineering, GIS and mapping, LiDAR, asset inventory, environmental science, planning, ecology, and recreation.