General Manager

Join something truly special at Edgewater by Chartwell, a brand-new luxury retirement residence in beautiful Nanaimo North on Long Lake. Inspired by the stunning natural surroundings of the West Coast, Edgewater by Chartwell offers an upscale lifestyle designed for active, independent seniors who appreciate comfort, connection, and exceptional service.

We are currently seeking a dynamic and driven General Manager to play a key role in bringing this community to life. The General Manager role at Edgewater by Chartwell is an exceptional opportunity for an energetic, motivated leader with operations and sales management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Edgewater by Chartwell is a brand new, stunning Independent Living community that opened in December 2025.

As a Chartwell Manager, our vision of Making People’s Lives Better should inspire you. You should exemplify our Five Guidelines, and lead passionate teams whilst holding them accountable for making these guidelines part of their everyday thinking.

Our General Managers are accountable to

Manage Talent

• Lead an interdisciplinary team of Managers, Sales Consultants and front-line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coach and manage performance.

Drive Results

• Expect personal accountability
• Recognize and reward results
• Ensure focus on our five Guidelines: Simplify & Innovate, Stronger Together, Residents First, Own It and Be Curious
• Focus on our 4 key results: Financial, Customer Service, Employee Engagement,
• Managing Reputational Risk

Lead and Influence

• Lead and embody our New Horizons’ culture;
• Engage employees.

Ensure Commitment to Service Excellence

• Apply service standards to decision making;
• Align with our Five guidelines
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess

• Experience in the Retirement Living, Hospitality, or another relevant sector;
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Possessing nursing or care experience would be an asset;
• Demonstrated decision-making, problem-solving, and budget management skills;
• Proven ability to develop a strong and cohesive leadership team that embraces Chartwell’s culture and vision;
• Proven financial and business acumen;
• Proven ability to drive sales, KPI’s, and understand trends within the industry.

Interested candidates must obtain approval from their current DOS before submitting an application.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.