Senior Business Analyst

About BSP

BSP is a Zoho Premium Partner recognized among the best in the world. We are proud recipients of the Global Partner of the Year 2024 – Zoho Creator award, as well as the North American Champion in Finance and Integration distinction.

With offices in Canada, the United States, Morocco, and India, we deliver large-scale national and international projects across the Zoho ecosystem. Joining BSP means becoming part of a high-performing team of experts operating at the highest level of Zoho implementation and business transformation.

Position Overview

We are looking for a Senior Business Analyst with extensive experience in ERP, CRM, and Zoho implementations who is ready to take ownership of complex projects from strategy to deployment.

The ideal candidate is highly autonomous, client-focused, and capable of managing multiple large-scale mandates while collaborating with cross-functional teams and leadership.

Key Responsibilities

Lead projects end-to-end, including:

• Business needs analysis
• Solution architecture and design
• Implementation delivery
• Post-deployment support and optimization

Manage multiple complex projects simultaneously with strong organizational and leadership skills

Supervise and coordinate analysts, developers, and integrators across:

• CRM & Marketing
• Finance & Operations
• ERP / MRP
• BI & KPI
• AI Integrations

Build and maintain strong client relationships while proactively resolving issues

Manage project timelines, budgets, and financial accountability

Collaborate with leadership and technical teams on architecture and strategic decisions

Support business development initiatives by participating in:

• Client demos
• Discovery sessions
• Proposal preparation

Document processes, workflows, and implementation standards

Ensure effective knowledge transfer and client training

Required Qualifications

10+ years of experience implementing ERP, CRM, or business management solutions such as:

• Zoho
• Sage
• SAP
• Or equivalent platforms

Proven track record managing complex projects with full ownership of:

• Budget
• Delivery
• Client success

Strong expertise with project management methodologies and tools

Excellent communication, analytical, and decision-making skills

Experience working directly with executive stakeholders and clients

Professional fluency in both French and English (written and spoken)

Preferred Qualifications

Strong knowledge of the Zoho ecosystem:

• Zoho CRM
• Zoho Creator
• Zoho Books
• Zoho Analytics
• Zoho Desk
• And related applications

Understanding of accounting, finance, and operational business processes

Experience with AI integrations and business automation

Key Responsibilities

Take charge of mandates from A to Z: needs analysis, solution design, delivery and post-deployment follow-up

Manage multiple complex projects simultaneously with rigor and autonomy

Supervise our analysts, developers and integrators across:

*CRM and Marketing/ Finance and Operations/ ERP / MRP/ BI and KPI & AI Integration*

Proactively manage client relationships and resolve issues

Manage time and financial budgets

Collaborate with leadership and the technical team on architecture decisions

Contribute to business development by participating in demos and client proposals

Document processes and ensure knowledge transfer

Benefits

Competitive salary based on experience

Group insurance (50% covered by BSP)

Employer RRSP contribution

Zoho training and certification opportunities

AI training and certifications

Exposure to large-scale international projects

Strong opportunities for leadership and career growth

Potential profit-sharing program

Modern and cutting-edge work tools

Work Type: Hybrid Mode

How to Apply

Send your resume to: ***email_hidden***