Technician, IT Operations

Location: Sherbrooke

Work model: On-site

Here's What We Do And Why We Do It.

Simply put, we work together to simplify businesses' IT with cloud technology so they can focus on what really matters—making people’s lives better. Discover how we do that here: www.sherweb.com/about/

Here's how you will contribute to the success of the company

The IT Operations team is responsible for providing the tools, systems, and support that enable Sherweb employees to work efficiently and securely. As an IT Support Technician, you will play a key role in maintaining a reliable technology environment and delivering day-to-day technical support across the organization.

To succeed in this role, you will need strong troubleshooting skills, a customer-focused approach, and the ability to adapt to evolving technologies and business needs. You will collaborate with employees across different teams to resolve technical issues and continuously improve the user experience.

We are looking for someone who is proactive, resourceful, and passionate about technology, with a desire to learn, solve problems, and contribute to operational excellence.

Here's what your day-to-day will look like in this role.

• Maintain and support the organization's IT infrastructure, including computer workstations, peripheral equipment, and internet connectivity.
• Diagnose, troubleshoot, and resolve hardware, software, and system-related issues.
• Install, test, configure, and maintain computer hardware, operating systems, and software applications.
• Provide technical support to end users and manage support requests through the ticketing system.
• Contribute to process improvements and automation initiatives to enhance operational efficiency.
• Perform other related duties based on departmental needs and the evolution of the role.

Here's what you need to have and master to get the job

• AEC or DEC in Computer Science, or an equivalent combination of education and experience.
• Minimum of 2–3 years of experience in technical support or a similar role.
• Strong troubleshooting, problem-solving, and root-cause analysis skills.
• Experience managing and supporting Microsoft environments, including Microsoft 365 (O365).
• Knowledge of the following technologies is considered an asset:
• Microsoft Active Directory and Group Policy Objects (GPO)
• Microsoft System Center Suite (SCCM, WSUS, SCOM)
• Microsoft Windows 10 and Windows 11
• Microsoft certifications are considered an asset (MD-100/MD-102, AZ-900, MS-900).
• Interest in process improvement and task automation.
• Bilingualism (English and French), both written and spoken.

Benefits Of Working At Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A Flexible Total Compensation Offer

• A base salary ranging between $48 020 and $68 600 annually
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund option

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.