Service Manager

We are seeking an experienced Service Manager for a well established mechanical/plumbing contractor client of ours in the Vancouver area. This position will lead lead our clients Service, Maintenance, and Warranty division. This is a key leadership role responsible for overseeing daily operations, driving customer satisfaction, and supporting business growth through strong team management and client relationships.

Responsibilities

-Lead, manage, and support Service Department staff, including technicians

-Plan, coordinate, and oversee all service, maintenance, and warranty activities

-Ensure team objectives, productivity targets, and sales goals are achieved

-Deliver exceptional customer service and maintain strong client relationships

-Address customer concerns and resolve issues promptly and professionally

-Develop and secure new maintenance contracts, including negotiating terms

-Ensure compliance with industry regulations, standards, and company policies

-Oversee scheduling, dispatching, and labor planning

-Procure materials, equipment, and supplies as needed

-Identify operational improvements to increase efficiency and service quality

-Monitor recurring issues and implement solutions to reduce them

-Conduct regular audits of work quality and customer service standards

-Assist with hiring and training of new technicians

-Attend job sites as needed to assess work, oversee progress, or assist with repairs

Qualifications

-Proven experience in a service management role (plumbing/HVAC/construction preferred)

-Strong leadership and team management skills

-Excellent communication and customer service abilities

-Strong organizational and problem-solving skills

-Ability to manage multiple priorities in a fast-paced environment

-Knowledge of industry regulations, codes, and best practices

-Experience with scheduling, dispatching, and job costing systems

-Strong technical writing skills, with the ability to prepare accurate, detailed Incident

-Reports for insurance claims

If you'd like to be considered for this opportunity, please forward your resume via email to Nick Paraskeva | ***email_hidden***