Audience Services Coordinator

Audience Services Coordinator

This is a term position, working from June 15 - September 15 , 2026.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We recognize, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minihrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, and Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

The Audience Services Coordinator provides the logistical, administrative, and operational support required for events supported by the Audience Services department. The Audience Services Coordinator (ASC) position handles various functions of the Box Office and Front of House departments to achieve event and public engagement objectives. The role is intended to be a visible and critical aspect of the delivery of the vision and values of the Banff Centre for Arts and Creativity. This position will support events including the Banff Centre Mountain Film and Book Festival and Banff Summer Arts Festival

Roles and Responsibilities

The Audience Services Coordinator reports directly to the Manager of Audience Services. Below are some key responsibilities:

• Assist Audience Services Manager in all areas of Audience Services administration and coordination.
• Maintain accurate filing/records management systems in alignment with the standards and procedures required by Audience Services.
• Provide training on procedures and policies to casual and hourly labor staff in Audience Serves.
• Conduct ticket sales, manage guest lists and holds for performances, distribute post-show attendance / sales reports and prepares/distributes custom Audience Services reports for grant and funding requirements
• Handle Basic financial reporting functions, accurately conduct cash & patron counts, and solve minor math challenges such as calculating performance settlements
• Greet and engage with patrons, scanning tickets and handing out programs, assisting audience members when finding their seats etc.
• Ensure the operational condition of physical assets such as scanners, stanchions, floats, signage etc.
• Set up lobby and auditorium spaces prior and post events, coordinate seating in performance spaces, prepping wheelchair accessible seating and coordinating special requests
• Oversee merchandise sales including reconciliation, reporting & scheduling/training of ushers for that purpose, and accounting/ reconciliation for sales.
• Assist FOH staff (and Security Team) deal with patron issues and emergencies, including but not limited to intoxication, health issues, power failure or fire; theatre evacuation, medical emergency, patron distress and implementing necessary measures required by the emergency.
• Provide exceptional customer service delivery and demonstrate the ability to find solutions to problems when dealing with difficult or challenging individuals
• Responsible for training and supervision of casual Usher/Ticket Seller teams.
• Assist in the scheduling of Casual Front of House Ushers for ticketed and non-ticket events, and for Casual Ticket Seller Teams based upon On Sale / High Demand periods.
• Ensure workplace and public areas are safe for team members and the general public. Complete and submit incident reports when required.
• Additional duties as assigned.

Qualification and Educational Requirements

• 2+ years’ experience working in an events capacity/event management focus
• Proven problem solving with ability to think and act quickly and responsibly with a customer focus
• Ability to learn ticketing software to expert level is required
• Proficient with Microsoft Office (e.g., Word, Excel and Outlook)

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule, and weekends.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays $25.75 per hour working up to 40 hours per week on a rotating schedule.
• Benefits of working at Banff Centre are:
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate – first month free for new staff!

Application Process

• We are accepting applications for the Audience Services Coordinator position until a suitable candidate has been found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at [email protected], 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.