Tickets & Sales Intern

Position Summary

The Victoria Royals are seeking a motivated and results-driven Ticket & Sales Intern to support the ticketing department in driving revenue through outbound sales efforts and group bookings.

Working closely with the Sr. Manager, Ticketing and supporting the Manager, Group Experiences & Community Engagement, this role will focus on lead generation, client outreach, and assisting with the execution of group ticket initiatives. This is a hands-on opportunity for individuals looking to gain experience in sports sales and business development within a professional sports environment.

This role requires strong communication skills, confidence in client interactions, and a willingness to engage in high-volume outreach. Flexibility to work evenings, weekends, and occasional community events is required.

Key Responsibilities

Sales & Lead Generation

• Conduct outbound calls to prospective clients to generate new leads and ticket sales opportunities.
• Actively engage in cold calling, building excitement around Victoria Royals games and group experiences.
• Maintain detailed daily call sheets to track outreach activity, engagement, and pipeline progress.
• Follow up on leads and inquiries to convert prospects into group bookings.
• Assist in identifying and targeting new sales opportunities, including schools, businesses, sports teams, and community groups.

Group Sales & Client Support

• Assist in developing customized group ticket packages tailored to client needs.
• Support the coordination of group bookings and experiences, ensuring a high level of service.
• Serve as a supporting point of contact for group leaders and clients throughout the sales process.
• Help fulfill group-related assets and experiences tied to ticket purchases.

Group & Community Support

• Assist in coordinating group-related initiatives and community partnerships.
• Attend select community events to support ticket sales initiatives and promote upcoming games.
• Work collaboratively with ticketing and marketing teams to support group engagement efforts.
• Contribute to ticket sales campaigns through research, outreach, and execution support.
• Assist in promoting group ticket initiatives and special offers.
• Support grassroots efforts aimed at increasing attendance and generating new leads.

Qualifications & Skills

• Strong interpersonal and communication skills with a customer-first mindset.
• Highly organized with the ability to multitask in a fast-paced environment.
• Energetic, outgoing, and comfortable engaging with large groups of people.
• Team-oriented with a willingness to take initiative and assist wherever needed.
• Passion for sports, entertainment, and community engagement is a strong asset.

Technical Skills and Requirements

• Pursuing a degree or diploma in Communications, Sales or Sports Management or related field.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint) is required.
• Confident in sales outreach over the phone and email.
• Data entry accuracy and database maintenance.
• Account creation, ticket transfers, and package management (season tickets, flex packs, group sales).

Logistical Requirements

• Must be available to work weekends.
• In office role.
• Must be able to travel to events across Greater Victoria and Vancouver Island.
• Valid driver’s license is considered an asset.

Compensation & Internship Details

• This is an unpaid internship
• Eligible for volunteer hours and/or academic credit, where applicable
• Potential opportunity to extend the internship into the hockey season or future employment, based on performance and organizational needs

This is an in-person, located at Save-On-Foods Memorial Centre. The expected work hours range from 20-30 hours per week, with flexible scheduling to accommodate both academic commitments and business requirements.

For the Ticketing & Sales internship email your resume and cover letter to ***email_hidden***. Include your name, email, and phone number to best contact you at.